Placement Planet


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Customer Care Represantative


VACANCY DETAILS

Job Title Customer Care Represantative
Gender Preference Any
Number Of Vacancy 100
Industry Area Hotel/Travel/Airlines
Key Skills Customer Care Represantative, Hotel Management
Qualification Other Bachelor Degree
Salary (Per Annum) 1 Lac 50 Thousand To 2 Lac 50 Thousand
Work Experience 0 - 1 Years
Job Requirement To be able to understand the query raised by the customer accurately which is the first step to providing an accurate and satisfactory resolution
The term “customer” would describe someone who would wish to purchase or sell a product/products/product catalogue/collection on the client website
Though most customers raise basic queries which results in a lower turnaround time, there are some queries wherein sellers in particular would like to understand how they can expand their business and ultimately achieve a higher revenue and profit. This is where a lot of research and analytical skills come into the picture which helps in providing a very satisfactory resolution to sellers – the ultimate aim here is to get business on a regular interval from the customers
Patience – a key aspect of the job. Not all customers are satisfied with a resolution which is provided though it is as per the policies/guidelines laid down by the client. To be able to handle such situations by keeping calm and at the same time convincing the customer about the resolution provided
It is very important to be aware of the policies laid down by the client and also be aware of any product updates which come from the client. Effectively, absorbing and retaining content delivered throughout the training period and also being able to clear assessments conducted during that particular period
It would be expected that 3-4 chats would need to be handled at any given point of time, where the nature of the queries would vary from one another and the resolution needs to be provided without consuming too much time of the customer


JOB LOCATION

Job Country India
Job State / U.T. Gujarat
Job City Ahmedabad, Vadodara


COMPANY PROFILE

Company Name Placement Planet
About Company We are a corporate recruiter. At Placement Planet, we understand client business first and their needs. We provide Qualified and Quality candidates and provide business solutions that meet your organizationâs manpower requirement in a speedy and cost effective way.


CONTACT DETAILS

Email ID hr.placement403@gmail.com